for an easier & cheaper way to pay & travel
Tickets are now even easier and cheaper, with new improved contactless payments Tap On, Tap Off now available on all our buses.
You can pay by:
reasons we know you’ll love Tap on Tap off payments
Tap on, tap off automatically calculates your best available daily fare, is simple to use and only takes contactless payments so you longer need to worry about keeping track of your paper tickets.
Tap on Tap off frequently asked questions
Read some of our most frequently asked questions regarding tap on tap off contactless payments.
Tap on tap off is suitable for anyone making a single trip or multiple trips on Lloyds Coaches buses in any one day.
Simply TAP ON using the driver’s ticket machine at the start of each journey and TAP OFF at the end of each journey on the tap off reader located by the exit door, using a contactless payment method (Visa/Mastercard payment card or device using Apple Pay or Android Pay).
There is no need to tell the driver where you are going, and you don’t need a paper ticket. This all helps to make boarding our buses easier and faster.
If you use tap on tap off, we are initially offering you the best available daily fare guarantee. The price of any journeys you make will be calculated by the system and charged to your account at the end of each day. The system will automatically calculate your best available daily fare depending on what fare zone you have travelled in.
The system will record exactly where you have travelled from and to and your fare will be charged at the rate of a single journey.
You can check your journey and fare history through our Contactless Customer Portal. You can either set up an account or proceed as a guest – you will need the details of the payment card you used on the bus to track your trips.
To use Tap On, Tap Off there is no need to register or sign up – you can board the bus with your contactless card or device to tap on and off. However, if you want to see your trip history, you will need to log into the customer portal.
Adults who buy single, day or weekly tickets.
You will be charged the single fare to the end of the route, so always remember to tap off in order to pay the correct fare.
You will see a charge to your bank account from Lloyds Coaches Ltd, you may see more than one charge in one day, but the total added together will be calculated to give you the best value ticket.
On the rare occasion this happens our driver will tell you what to do, but you should tap off of the bus you started your journey on, i.e the bus that broke down and do not tap on or off of the bus you are transferred to. For any additional trips you make that day, please tap on and tap off as normal.
The new requirement to enter your PIN number after five contactless transactions does not apply on our buses.
Find information to help you with Tap on Tap off contactless payments
Having difficulty making Tap on Tap off contactless payments? Find information about what issue may be occurring with your payments below.
If you have a new or replacement contactless card, you might not be able to make a contactless payment until you’ve made your first chip and PIN transaction. This is a security measure applied by your card issuer.
Also check the ‘Valid From’ date to ensure it’s ready to be used.
If you can make chip and PIN transactions with your card but it’s not working for travel on our services, it may be because:
Sometimes your card won’t be accepted, even though you’ve used it before to travel on our services.
This could be because of unpaid fares
Sometimes your card may be accepted by our card readers, but the payment is declined by your card issuer.
If this happens:
You’ll need to contact your card issuer if your card is damaged and no longer recognised by card readers.
You’ll need to contact your card issuer if your card has expired.
